I read a lot of business books and some of them we use as references as we coach executives and professional CEO’s to get incrementally better at their leadership craft. This book is one that will be used as a reference. It simplifies and offers practical advice based on Bruce’s business experience. Most importantly it reminds all of us leading in a complicated world that leadership is all about the connecting with “people” and getting things done.

I really enjoyed your talk. It was informative and entertaining. The beginning was fantastic when you started talking right next to me, and engaged the whole room by being in the audience and walking amongst us.  I was in Real Estate for 8 years and often saw speakers and trainers, but none as engaging as you.  Thanks again for your inspirational talk.

Thoroughly enjoyable and refreshingly interesting and implementable.

Worthwhile – would recommend to others. Very impressed! Great day thank you.

And two weeks later… “I really valued your time and ideas shared with the group and over the last two weeks I’ve been implementing some of your ideas. It was highly thought provoking and gave me encouragement on what I was currently doing and also clarity of purpose.”

Once in a decade a business “How To” book comes along that really breaks the mould, and here it is. Cotterill knows the game and with skill and inside knowledge provides a perfect guide through the pitfalls of management and leadership. The Best Leaders Don’t Shout nails the course … it is a sheer delight. Cotterill has indeed been there and done most of it. His writing is concise and razor sharp and it reads like a novel, a guide book and a mentor to your business ambition. Don’t miss out.

As a business owner sometimes you need to step back and look at how far you have come, where you are now and plan on how far you want to go. In Bruce’s presentation he took us on that journey. He not only inspired with his own stories of business transformation but also shared resources and tools that could be used in any business. Add to that him being an entertaining presenter made it an hour well spent.

At Telstra, I engaged Bruce to lead for me a critical review of an operating division within the Telstra Media portfolio, targeted at improving overall business performance through a refinement of the strategy and including customer value proposition, go-to-market execution and post sale customer care.

The output of the review was a number of recommendations, many of which were implemented, resulting in improved product performance, profitability and customer satisfaction scores. Bruce engaged very effectively with incumbent leaders, building trust and collaboration. I would recommend Bruce as a consultant to lead any business improvement project.

Working with Lisa helped us identify opportunities, and things our team were willing and able to develop and contribute to the business. Without her contribution we would have no idea these opportunities existed. As an added bonus even the most sceptical of the staff valued and enjoyed the process. Her process and outcome suggestions also helped dissolve hierarchies so management could be honest that they don’t have all the answers, that the staff input is vital and appreciated, and that collaboratively the business can achieve so much more.

Amazing, 90 minutes of informative, inspirational, engaging and very practical presentation … your stories are certainly excellent teaching tools.